30/03/2020

Covid-19 Coronavirus Business Update

British Medical Auctions is committed to providing “business as usual” services to all its customers as we continue to support the NHS and the wider healthcare community during this pandemic.

Please see the following details regarding how BMA have adjusted the operation to ensure the necessary precautions are being followed in line with Public Health England and the World Health Organisation guidance on social distancing.

Building Access

From 16th March 2020 – BMA have restricted access to the Head Office in Bracknell to staff only. Sales, admin and finance staff are all working remotely from home and can be contacted through the usual email and telephone numbers.

Our operations team continue to manage the warehouse operations with the appropriate measures in place to ensure safety for our team.

Please see specific notes below regarding upcoming Auctions, Viewings and Equipment Collection.

Upcoming Auctions

1. Live auction: Our live auction will continue as planned on Thursday 2nd and Friday 3rd April but will be restricted to online live webcast only. Please register and bid in the normal way via the British Medical Auctions website

2. Timed auctions: We will continue with weekly timed online auctions as normal

Equipment viewings:

As we are currently unable to allow access to the building for equipment viewings, please contact our customer service team to discuss how we can assist with your viewing enquiry. We can provide “digital viewings” and/or provide checks on equipment where possible. Send your requests to enquiries@britishmedicalauctions.co.uk or contact us on +44 1252 299024.

Collections of Equipment From Completed Auctions

Please contact our Customer Service and Sales team to continue to arrange collection of your equipment. As normal, all equipment will need to be Paid In Full prior to collection and we request that all collections are pre-advised and scheduled – please contact bookings@britishmedicalauctions.co.uk to confirm your collection date and time.

Our operating hours for collections are 08.00-17.00hrs – Mon-Fri.

Storage & Logistics

We understand that there are restrictions in place in multiple countries currently, however freight can still be transported. Please get in touch with your transport / freight forwarders to confirm what options are available. Please keep us informed of any specific restrictions and/or feedback from your transport providers.

Should you require additional storage, please contact our Customer Service and Sales team to discuss additional storage options – send your requests to enquiries@britishmedicalauctions.co.uk or contact us on +44 1252 299024.

Payment

Please ensure that all invoices are paid in full within the standard payment terms of 5 working days from the relevant auction close date. Payments can be made by bank transfer and card payment over the phone as normal.

If you are experiencing difficulty in making payment, please contact our Customer Service and Sales team at sales@britishmedicalauctions.co.uk or contact us on +44 1252 299024 to discuss.

These are difficult times for all of us – keep in touch with us and stay safe!

Regards,

Markus Grad, CEO

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