We’d like to extend a sincere thank you to everyone who took part in our recent customer survey. We’re delighted to share some of the results:
- 93% of customers would recommend BMA
- 85% would buy from us again within the next six months
- 91% find our platform easy to use for bidding
- 87% say our payment and collection process is smooth
- 82% describe our team as professional and helpful
We’re also proud that:
- 79% rate BMA as better than other auction houses
- 83% are happy with our auction timings and duration
- 79% feel our lot descriptions are accurate
These results are encouraging - but what matters most is what we do next.
At BMA, we take our customers’ opinions very seriously. While some improvements take time, your feedback is already shaping our plans.
We’re not a business that stands still and we are actively using these insights to influence both our short-term actions and long-term strategy, ensuring we continue to deliver the best possible experience.
It’s also fantastic to hear directly from our customers about what we’re doing well:
“I had an excellent experience from start to finish. The service was efficient, professional, and genuinely welcoming.”
and
“Their personal and friendly approach has transformed our shopping experiences… [it] has significantly enhanced our ability to purchase vital medical equipment efficiently.”
Thank you again for your feedback and for being part of the BMA community. We look forward to continuing to support you.
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